Client's obligations

The site is required to inform EVOCERT of any circumstances that may affect the validity of the issued certificate. Such circumstances may include:

• actions taken by competent authorities against the site related to non-compliance with legal requirements or product safety requirements,
• significant damage to the site
• change of ownership
• any significant changes to the scope of certification or site activities,
• prolonged shutdowns or significant changes in site personnel,
• initiation or planned initiation of legal or regulatory proceedings concerning product safety or compliance with legal requirements,
• any product recall from the market or product withdrawal/return from customers,
• adverse attention from the media or competent regulatory authorities,
• significant public safety incidents (e.g. food poisoning outbreaks or customer injuries),
• identified serious misconduct within the certified site (e.g. fraud, corruption, or other significant abuses),
• negative public statements issued by competent authorities, non-governmental organizations (NGOs), or key customers/retailers,
• significant threats to public safety that could negatively impact the reputation of the BRCGS certification programme.

Product safety incidents

Clients are required to notify EVOCERT of any product safety incident within 3 business days from the date of the event or the product recall.

The client is obliged to conduct an investigation and provide details to EVOCERT within 21 calendar days of the incident. This should include:

• corrective actions,
• root cause analysis,
• a preventive action plan.